Grievance redressal policy is designed to handle customer complaints/grievances through a structured grievance redressal framework, supported by a review mechanism to minimize the recurrence of similar issues in future.
2. Grievance redressal mechanism
The Company has provided for three tier Grievance Redressal Mechanism to resolve any of its customer's query / grievance.
2.1 Level 1:
The customer may register his/her query/ complaint to the Company which shall be addressed to the Grievance Redressal in connection with any matter pertaining to business practices, lending decisions, credit management, recovery and complaints relating to updation/alteration of credit information. The details of the Grievance Redressal Officer are given as follows:
|Name of the Grievance Redressal Officer||Latha Iyer|
|Address||Municipal No.1-120/M/Y/913 Vayu, Myhome Navadweepa, Madhapur, Hyderabad - 500081, India.|
|Tel||040 3566 2052|
2.2 Level 2:
If the complaint is not resolved within 15 days, the customer shall complaint to the MD of the Company at his following email id: firstname.lastname@example.org
2.3 Level 3:
If the complaint / dispute is not redressed within a period of one month from date of its receipt, the customer may appeal to:
Customer education and protection department,
Reserve Bank of India,
6-1-56, Secretariat Road, Saifabad,
Hyderabad-500 004. Tel: +91 (040)-23267031/7032/7306, Fax: (040)23230533